Print quality and file responsibility
What we cover
RASTERWORKS, operated by DIFRENT LLC, is responsible for production defects caused by our printing equipment or curing process. This includes a machine fault or an incorrect cure during production. We review the supplied file against the affected print to identify the cause.
What the customer must check
We cover defects caused by our printing equipment or our curing process. We do not cover low-resolution artwork, unwanted backgrounds, spelling mistakes or incorrect sizes supplied or approved by the customer. This also includes distorted artwork, missing elements and incorrect quantities in an approved layout. A file that prints as supplied is not a production defect merely because its source artwork is blurry or includes a background.
Application and color
Follow the instructions for the transfer and material. Damage caused by incorrect customer pressing, unsuitable surfaces or incorrect care is not a machine or production-curing defect. Screen-to-print color differences alone are not proof of a machine fault. Test a small order before a color-critical or unfamiliar application.
Reporting a production problem
Keep the original file, the affected transfers and clear photos showing the defect. Include the order reference and describe whether the issue was visible before application. We assess the cause before deciding the appropriate remedy. Do not discard the affected material while the issue is being reviewed.
How to get help
Email info@myrasterworks.com with your order reference, photos and the original file. If we confirm a defect caused by our printing equipment or curing process, we will reprint the affected transfers at no charge. These file requirements do not remove any rights provided by applicable law.